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Delivery Information

WE CAN DELIVER TO ALL AREAS ACROSS RUSSIA.

Your delivery will be processed as soon as we receive your order. We will send you a confirmation email to the email address you have provided confirming that we have your order, what the cost is and what goods you have ordered.

If you do not agree with the delivery terms, you have the right to cancel the order at any time before receiving it. 

WE  ARE CURRENTLY OFFERING THE FOLLOWING METHOD OF DELIVERY:

HOME DELIVERY OR POST OFFICE DELIVERY

Dear customers, please pay attention! After placing an order delivery address cannot be changed.

Please check all the information provided while making an order.

We are not responsible for the confidence and correctness of your information provided while making an order. 

HOME DELIVERY OPTIONS:

1. STANDARD DELIVERY WITHIN MOSCOW AND MOSCOW RING ROAD

Our courier delivers Monday to Friday, between 9am and 9pm and on Saturday – from 9am to 6pm.

Delivery cost is FREE on orders over RUB 1500.

Orders under 1500 RUB cost 350 RUB.

Within Moscow We will deliver in 2 working days since checkout (not including checkout day) for all orders placed before 7pm.

Within Saint-Petersburg we will deliver in 2-3 working days. 

2. STANDARD DELIVERY WITHIN MOSCOW BEYOND MOSCOW RING ROAD

Our courier delivers Monday to Friday, between 9am and 6pm.

Delivery cost is FREE on orders over RUB 1500.

Orders under 1500 RUB cost 350 RUB.

We will deliver in 2 working days since checkout (not including checkout day) for all orders placed before 7pm. 

3. STANDARD DELIVERY WITHIN SAINT-PETERSBURG and SAINT-PETERSBURG REGION

Our courier delivers Monday to Friday, between 9am and 6pm.

Delivery cost is FREE on orders over RUB 1500.

Orders under 1500 RUB cost 350 RUB.

We will deliver in 2-3 working days.

The courier will contact you on the day of delivery to give you confirmation of the delivery time. The delivery time is subject to traffic conditions and other matters outside of our control so it's only an indicator and not a guarantee.

If you're not around, please ensure an authorized person (family member or friend) is available to receive the order and has all the order details (number, placement date, payment method). The courier will require a signature to confirm receipt of your goods. As well he may ask for any documents proving placing the order on our website.

While receiving your order you should check the appearance of the package, check the order and the quantity of the items before signing to confirm receipt.

If you have provided any incorrect details when ordering, we are not responsible for deliveries that can’t be completed due to this.

Any claims after signing the receipt of your goods are not accepted. 

4. NEXT DAY DELIVERY (ONLY WITHIN MOSCOW AND MOSCOW RING ROAD)

We deliver next working day for only 400RUB.

If you order before 7pm, we can deliver the next working day within Moscow only. If your order is made after 7pm, we deliver your goods on the 2nd working day.

Our courier delivers Monday to Friday, between 9am and 9pm. 

DELIVERY THROUGHOUT RUSSIA

All regions in Russia: Orders over RUB 2500:  FREE.

All regions in Russia: Orders under RUB 2500: See below

Price and delivery period:

 PriceDays
Moscow Standard 350 2-3
Moscow Next Day 400 1
Moscow Region Standard 350 2-3
Saint-Petersburg 350 2-3
Zone 1 420 2-4
Zone 2 500 3-5
Zone 3 550 3-5
Zone 4 700 3-5
Zone 5 800 4-6
Zone 6 1100 5-8
Zone 7 1500 4-9
 
ZONE 1
Moscow Oblast Leningrad Oblast Belgorod Oblast Bryansk Oblast
Vladimir Oblast Voronezh Oblast Ivanovo Oblast Kaluga Oblast
Kostroma Oblast Kursk Oblast Lipetsk Oblast Nizhny Novgorod Oblast
Oryol Oblast Penza Oblast Ryazan Oblast Smolensk Oblast
Tambov Oblast Tver Oblast Tula Oblast Yaroslavl Oblast
 
ZONE 2
Novogorod Oblast Vologda Oblast Mari El Republic Tatarstan, Republic of
Kirov Oblast Karelia, Republic of Rostov Oblast Samara Oblast
Mordovia, Republic of Saratov Oblast Chuvash Republic  
ZONE 3
Volgograd Oblast Sverdlovsk Oblast Udmurt Republic Adygea, Republic of
Kabardino-Balkar Republic Krasnodar Krai Orenburg Oblast Stravropol Krai
Bashkortostan, Republic of Ulyanovsk Oblast Chelyabinsk Oblast  
 
ZONE 4
Dagestan, Republic of Novosibirsk Oblast Omsk Oblast Perm Krai
Pskov Oblast Karachay-Cherkess Republic    
ZONE 5
Khakassia, Republic of Kaliningrad Oblast Arkhangelsk Oblast Astrakhan Oblast Crimea Republic
Altai Krai North Ossetia-alania, Republic of Irkutsk Oblast Kemerovo Oblast Sevastopol City
Kurgan Oblast Murmansk Oblast Komi Republic Tomsk Oblast  
 
ZONE 6
Amur Oblast Primorsky Krai Altai Republic Chechen Republic
Tuva Republic Ingushetia, Republic of Nenets Autonomous Okrug Buryatia, Republic of
Khabarovsk Krai Kalmykia, Republic of Zabaykalsky Krai Sakhalin Oblast
ZONE 7
Chukotka Autonomous Okrug Jewish Autonomous Oblast Magadan Oblast Krasnoyarsk Krai
Kamchatka Krai Yamalo-Nenets Autonomous Okrug Sakha (Yakutia) Republic Tyumen Oblast
Khanty-Mansi Autonomous Okrug-Yugra      

DELIVERY CONDITIONS

Delivery to certain regions can only be carried out via Post of Russia.
The parcel delivery is carried out by Post of Russia throughout the whole of Russia in the indicated postal service division.
It can take up to 6 weeks for delivery (depending on where the delivery is in Russia) from the day you place your order. This may be extended in cases specified by the Post of Russia rules.
Please pay attention that the Post of Russia does not provide home delivery services. Your orders should be picked up from the certain division close to your registration or living address where you collect it by yourself.
The postal departures will be saved in the postal division for the course of 30 days. Please be aware that you can be charged by the postal division workers for the postal departure storage.
The time of free storage and the cost of the postal departures is defined in accordance with the rules and rates, set by the postal workers, and is currently 5 days of free storage.
Starting from the 6th day, the cost of the parcel storage is 15RUB a day. This rate can be changed by Post of Russia unilaterally, and MONEKS TRADING LLC is not responsible for the accuracy of this information.
If your order was not fully delivered, the order is to be replaced. In this case you need to refuse the whole order upon delivery. In the case of delivering by Post of Russia, it is necessary to fill the Discrepancy Document in the postal division. It is necessary to check the content right after receiving the parcel.

After cancelling your order, you are asked to contact our customer services team to place another order. You can do this by calling 8(800)250-32-40, or by contacting us on the following e-mail info@thebodyshop.ru

In this case the order delivery will be conducted at the expense of the seller. 

 
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